Welcome to Velo.co.ke. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase on our website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Phone number
- Email address
- Delivery address
- Payment details (processed securely through third‑party payment providers; we do not store card information)
b. Non‑Personal Information
- Device information (browser type, IP address, operating system)
- Pages viewed, time spent, and browsing behaviour
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about orders, deliveries, or support
- Improve our website, products, and customer experience
- Prevent fraud and enhance security
- Send promotional messages (only if you opt in)
3. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences
- Improve site performance
- Analyse traffic and usage
You can disable cookies through your browser settings, but some features may not work correctly.
4. Sharing Your Information
We do not sell your personal data. We may share information with:
- Delivery partners (couriers, buses, shuttles) to deliver your order
- Payment processors to complete transactions
- Service providers (for analytics, marketing, website hosting)
- Law enforcement if required by law
All partners are required to handle your information securely.
5. Data Security
We implement technical and organisational measures to protect your personal data, including:
- Encrypted connections (HTTPS)
- Secure payment gateways
- Restricted access to sensitive data
6. Your Rights
Depending on applicable laws, you may:
- Request access to your personal data
- Request correction or deletion of your data
- Request restriction of processing
- Opt out of marketing messages at any time
To exercise these rights, contact us at support@velo.co.ke.
7. Data Retention
We retain your information only as long as necessary:
- For order fulfilment
- For legal compliance
- For business purposes such as preventing fraud
8. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing any information.
9. Children’s Privacy
Velo.co.ke does not knowingly collect information from persons under 18. If we discover such data, we will delete it.
10. Updates to This Privacy Policy
We may update this policy occasionally. Any changes will be posted with a revised “Last Updated” date at the top.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, reach us at:
Email: support@velo.co.ke
Thank you for trusting Velo.co.ke.